At PassPharma, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for MRB Drug Inspector exam preparation. Please read this policy carefully. By using PassPharma, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
When you register for an account or make a purchase, we may collect the following personal information:
- Full name
- Email address
- Phone number (if provided)
- Payment information (processed securely through Razorpay)
- Account credentials (password is encrypted and never stored in plain text)
Usage Information
We automatically collect certain information when you use our platform:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and features used
- Quiz scores, flashcard progress, and study analytics
- Date and time of access
2. Use of Information
We use the collected information for the following purposes:
- To create and manage your user account
- To provide access to our exam preparation content and features
- To process payments and manage subscriptions
- To track and display your learning progress and performance analytics
- To send important service-related communications (account updates, payment confirmations)
- To improve our platform, content quality, and user experience
- To respond to customer support inquiries
- To detect and prevent fraud or abuse
3. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure authentication through Firebase Authentication with encrypted credentials
- All data transmitted between your browser and our servers is encrypted using HTTPS/SSL
- Payment information is processed securely by Razorpay and is never stored on our servers
- Regular security reviews and updates to our infrastructure
- Access to personal data is restricted to authorised personnel only
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
4. Cookies
PassPharma may use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:
- Remember your login session so you stay signed in
- Understand how you use our platform to improve features
- Measure the effectiveness of our content and services
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our platform.
5. Third-Party Services
We use the following trusted third-party services to operate our platform:
Firebase (Google)
We use Firebase for user authentication, database storage, and hosting. Firebase is operated by Google and complies with industry-standard security practices. Your data is stored securely in Firebase's cloud infrastructure. For more details, please refer to Firebase's Privacy Policy.
Razorpay
We use Razorpay as our payment gateway to process all transactions securely. Razorpay is a PCI DSS compliant payment processor. When you make a payment, your financial information is collected and processed directly by Razorpay. We do not store your credit/debit card details on our servers. For more details, please refer to Razorpay's Privacy Policy.
Google Analytics
We may use Google Analytics to understand website usage patterns and improve our services. This service collects anonymised data about page views and user interactions.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to delete your account, please contact us. We will delete your personal data within a reasonable timeframe, except where we are required to retain it by law.
7. Your Rights
You have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for data processing at any time
- Object to the processing of your data for certain purposes
To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PassPharma
Email: support@passpharma.com